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Privacy & Data Handling

Privacy Policy for Bosiny international inquiries

This page explains how Bosiny handles international inquiry information and which types of sensitive materials should not be sent through public channels.

How inquiries are handled: Bosiny provides a first-party inquiry form, a human one-to-one conversation channel and confirmed direct contact details. Submissions and conversations are stored for manual sales review; no CRM sync or marketing subscription is created.

Data boundary

Understand what is collected, excluded and protected

Information the inquiry forms collect

  • Name, company, country or region, email, phone or WhatsApp number.
  • Project type, required product family, lane count or quantity, access method and project message.
  • Source page, language, UTM parameters, referrer and CTA source for lead attribution.
  • Partner applicants may also provide company website, markets served, business type, sales / installation / technical capabilities and cooperation reason.
  • The forms do not accept file uploads. Optional files may only be shared later through an approved sales channel after privacy and disclosure review.

Guided questions and human conversations

  • The guided assistant records the published question-flow version, answers, source page, language, basic UTM values, structured request fields, summary and message history.
  • Rules provide the default product-family direction. When an approved AI extraction endpoint is configured, non-contact project answers may be sent to it for field extraction and summarization; names, email addresses and phone numbers are excluded from that request.
  • A random conversation token limits access to the visitor session. Authorized staff use a separate protected support console; conversation listings are not public.
  • The visitor may request a person at any time. The support console records assignment, internal notes, follow-up time and close reason; internal notes are never shown to the visitor.
  • Conversation records are retained for up to 90 days by default. File uploads, voice calls, automated marketing and AI-generated pricing, certification or technical commitments are disabled.
  • If no agent is available, visitors may continue through the inquiry form, WhatsApp, WeChat or email.

Information buyers should not submit through public forms

  • Passwords, API keys, access credentials, private keys or platform admin accounts.
  • Unmasked ID documents, face data, license plates, access cards, QR codes or visitor records.
  • Sensitive facility drawings, government / transport / customs layouts or confidential security procedures.
  • Internal pricing, cost sheets, customer lists, contracts or non-public procurement files.

How inquiry data is used

  • Respond to international trade and engineering configuration requests.
  • Route qualified inquiries to approved sales follow-up channels after the buyer context is clear.
  • Preserve source attribution such as page URL, product family, solution type and language for sales follow-up.
  • Avoid using inquiry data for unrelated projects or public case studies without separate permission.

Storage, access and retention

  • Submissions are stored in a private server-side database that is not exposed through a public listing or admin API.
  • The form records consent time and a one-way network identifier for rate limiting; application logs exclude names, email addresses, phone numbers and request text.
  • Inquiry records are retained for up to 365 days and first-party conversion events for up to 90 days unless legal, dispute or active business needs require a different period.
  • Access is limited to authorized staff and service administrators. Contact zackzhou@bosiny.com to request access, correction or deletion.

First-party conversion measurement

  • Bosiny records a limited set of first-party events for CTA clicks, product entries, contact actions and form progress.
  • Events may include source page, product family, request type and basic UTM values. No advertising tracker, third-party analytics cookie or cross-site profile is used.
  • This information is used to measure valid inquiries, form completion, partner applications, source-page conversion and spam rate.

Inquiry safety

Current safe inquiry route

International buyers may use the secure first-party form or contact Zack Zhou directly. Do not send sensitive credentials, identity documents or unmasked confidential files.

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